I met a woman recently who happened to be part of a team I’d led years ago. Our conversation brought me back to the experience of walking into that job. I’d joined as the beloved prior leader, who had been there for many years, was moving onto a different role in the company. Within weeks of my arrival, I got a new boss who was under the gun to improve our team’s efficiency. The next two years involved an overhaul of our team’s processes, job descriptions, structure and how we measured success. Plenty of people wondered aloud – loudly – how I and all of the changes that came with me could possibly represent progress. I made plenty of mistakes.