“Don’t Make Resolutions Without an Action Plan.”
- Pam Baker (00:46-01:09)
It's the year 2020! Many corporations and business owners are thinking about what it is that we want to change in the year ahead. How can we prevent wasting time on the unimportant and focus our attention on activities that rank in the top 20% in terms of importance? In this week's episode, the Founder of Journeous, Pam Baker, and Chief Communication Officer, Cindy Hunt, talk about hitting the mark in the conversations that matter and how to stop wasting time.
Part One of ‘Stop Wasting Time. Hit the Mark in The Conversations That Matter’
Cindy has observed firsthand that creating a long-lasting community requires people and partnerships, and she's driven to develop relationships with all of those she meets. She's naturally curious to lead, motivate, and resolve conflict, so those around her become strong, dedicated, and compassionate leaders.
Cindy has spent her career partnering to facilitate change beginning with the Peace Corps, in public and private education, by facilitating corporate leadership training, and through community volunteering and coaching. Cindy has taught both domestically and internationally, is an educational consultant and state-wide education facilitator, along with deep expertise in adaptive communications. She's trained groups small and large of school and business leaders and students themselves on the art of adaptive communication.
“Good communication is the bridge between confusion
and clarity.” – Cindy Hunt (06:48-06:57)
According to research, Cindy discovered that we all have six specific channels of communication that we use, and they're in a particular order of preference for each person. So, there's a wide range of possibilities of who you might be talking to, but each channel has a strength associated with it. It has an interaction style that has a preference for it. It has environmental choices that go with it. They have specific perceptions of how we filter and what's important to us. We're not able to hear the messages when you know how to take care of yourself and understand what other people's distress looks like.
Cindy also highlights that when your message is not received as you intended, that means one of two things. Either you weren't speaking on the same channel, or one of you was in distress and wasn't presenting your best self to the other person.
Sometimes we put on the mask for prolonged periods. Even though sometimes it feels good, we know that that's not who we are at the end of the day.
What's the connection between wasting time and distress? When miscommunication occurs in the middle of business meetings, someone presents an idea while others are pushing back or not responding and not able to decide. Those are all potential reasons that we all went into our distress sequences, and now we're wasting time because we do not even hear the topic.
When we are in distress, we're talking with a mask on. We tend to focus on the wrong things and lose our problem-solving ability. We get into a place where we're pushing our opinions. And, we over delegate to the wrong person. That would look like having a big project to do that requires a particular skill and letting somebody else do it. Even though they're not set up for success, they might not have all the skills necessary to complete it correctly. Or we shrug our shoulders and say that we don't know how to do it. That's a prevalent one as well. So, we're not communicating effectively. Take a moment to reflect on what you need to do when things don't go well.
Part Two of ‘Stop Wasting Time. Hit the Mark in The Conversations That Matter’
Start paying attention to yourself. It always starts with ourselves and what makes you feel good. If you're going into significant conversations, whether they're personal or professional, take care of yourself with those things prior. When you're stressed, notice the way you show up into specific conversations. You know that they matter, and you want to get the message across. Therefore, make sure you're taking care of yourself in advance. If you take care of yourself well enough and recognize the invitations of distress, you won't put your mask on. And if you encounter someone who has one of their cover of pain on, you now have the skill and the energy to help them take it off and communicate again.
“You show up differently in conversations when
you’re stressed.” – Pam Baker (24:17-24:28)
When you're finding yourself in any of those distress patterns, you're wasting your time trying to talk to people. That's not where communication happens. That's where the waste of time occurs when we try to push through those masks and hope that people on the other side are receiving the message as we intended it to be. They're not. We've just invited them to put on their masks as well. So, that's the part about getting to know yourself and others. The better you can do that, the less time it takes to get decisions made.
How to Get Involved:
Today's workplace has diverse perspectives, backgrounds, and skills which, can catapult creative problem-solving. This may result in communication challenges and conflicts that derail a company's fast-paced progress.
Adaptive communication enables people to understand one another and quickly resolve conflict—regardless of background, demographics, age, or educational level. Employees gain the tools to lead innovation, generate support for ideas, and reduce communication breakdowns.
Want to increase your organization's productivity, increase collaboration, and communicate so your message is heard? Learn more here: https://www.journeous.com/business/
Learn more about Pam Baker and Cindy Hunt: